Privacy Policy

Updated: February, 2019

This Privacy Policy explains how Impactly collects and handles your personal information, and applies to all of our Services, which includes this website. We value your trust and take our privacy obligations seriously. We have developed this Privacy Policy to provide you with clear answers to your questions so you can understand how your personal information and data is collected, held and processed by Impactly.

In this Privacy Policy, a reference to:

We may update this Privacy Policy from time to time and the most current version will be posted on our website. If we make any material changes, we will notify Administrator by email (to the address associated with your account) prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you have any questions or concerns about our Privacy Policy, or with the handling of your personal information, please contact us at privacy@getimpactly.com.

Privacy concerns

The use of information collected through our Services is limited to the purposes of providing the Services to the Customer or you and anonymous industry benchmarking. If you have an unresolved privacy or data use concern that we have not satisfactorily addressed, please contact us at privacy@getimpactly.com.

What information do we collect?

We collect information relating to you and your use of our Services from a variety of sources. Some of this information is collected directly from you and some of this information is collected from your interaction with our Services, or from third parties. How and what information we collect about you will depend on the way that you use our Services, for example, whether you are an Administrator, Respondent or Visitor.

Information we generally collect

Information specific to Administrators

We may collect the following information about Administrators:

Information specific to Respondents

We may collect the following information about Respondents:

How do we hold the information we collect?

Security of your personal information

The security of your personal information is very important to Impactly. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.

However, please note that transmitting information over the Internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee that your personal information is absolutely secure in all situations.

If you suspect there has been any unauthorized access or misuse of your personal information, immediately contact us at legal@getimpactly.com.

Where your personal information is located

Our servers are based in the United States, so your personal information will generally be processed and hosted in the United States.

How do we use the information we collect?

How we use your personal information

We use your personal information for a variety of purposes. How and what information we collect about you will depend on the way that you use our Services, for example, whether you are an Administrator, Respondent or Visitor. In each case, the information we collect and hold is reasonably necessary for our business, including providing you with the Services you would expect from us.

European Union users

When you use our Services as an Administrator or Respondent, we process your personal information either:

When you use our Services as a Visitor, we process your personal information either:

Administrators

When you use our Services as an Administrator we may use your personal information to:

Respondents

When you use our Services as a Respondent we may use your personal information to:

Visitors

When you use our Services as a Visitor we may use your personal information to:

Anonymity and pseudonyms

In most cases, it will be very difficult for us to provide you with our Services if you do not provide us with your real name and contact details (primarily email). Situations where we might have difficulty interacting with you anonymously, or via a pseudonym, are when you use our Services as an Administrator.

If lawful and practicable, you may use a pseudonym (or simply not identify yourself) when dealing with us. For example, if you are participating in an anonymous Workplace Climate Survey, or if you have a complaint or concern about our site, or a general question about our Services or this Privacy Policy, you are welcome to contact us without identifying yourself. In some cases, however, if you do not provide us with information, we may not be able to provide you with our products or Services, or respond adequately to you.

Who has access to your personal information?

We will share your personal information with third parties only in the ways that are described in this Privacy Policy. To provide you with our Services we will often need to disclose your personal information to our staff or the service providers we use to operate our business. Examples of our service providers include: hosting services; project management software; email service providers; system monitoring services; customer support services; and website analytics. These companies are only authorized to use your personal information as necessary for us to provide our Services to you and/or the Customer.

In most cases, the information that we disclose to our staff or service providers will be directly necessary to provide our Services to you. However, there may be occasions where we need to disclose your personal information to other third parties or for other purposes, including to:

When we disclose your personal information to third parties such as our suppliers, we sign confidentiality and data processing agreements with them to ensure they maintain confidentiality and have privacy and security standards to protect your personal information.

Disclosures specific to Administrators

When you use our Services as an Administrator we may also disclose your personal information to other Administrators. If you are an Administrator that is part of a team using our Services, your account information and data may be shared with the account owner or other Administrators. Your survey data may also be visible to other members in your team with whom you share your surveys or with whom you collaborate or provide feedback.

Disclosures specific to Respondents

When you use our Services as a Respondent we may also disclose your personal information to:

What are your rights to your personal information?

If you live in certain countries (for example, European Union member states) you may have rights regarding your personal information, including the right to access, correct, delete or limit or stop the use or disclosure of your personal information.

We will respond to requests to access and correct (if necessary) your personal information as soon as possible. You have the following options when exercising your rights:

Requests from Administrators and Respondents

If you are an Administrator or Respondent, we collect, hold and process information about you on behalf, and under the direction, of the Customer. This information includes data uploaded to our Services by the Customer (for example, your name, email address, employment and demographic data) and your survey responses and comments submitted through our Services.

Because we collect, hold and process your personal information on behalf of the Customer, you will need to contact the Customer if you want to:

You may contact the Customer directly, or contact us at privacy@getimpactly.com to exercise your rights or stop receiving Impactly platform emails, however, in most cases we will not be able to fulfill your request, and we will forward your request to the Customer to seek their permission and/or instructions. Please note that by sending us a request, we may need to identify you and/or your survey responses to the Customer. We will respond to your request within a reasonable timeframe.

How long do you retain my information?

Administrator and Respondents

We retain your personal information for as long as we provide our Services to the Customer, or as needed to comply with our legal obligations, resolve disputes or enforce our legal rights.

Visitors

We will retain your personal information for as long as is necessary to provide our Services to you, or to comply with our legal obligations, resolve disputes, and enforce our legal rights.

How do you make a complaint?

Contacting our Privacy Officer

Please contact us if you have any complaints about our compliance with this Privacy Policy or relevant privacy laws. We will treat your complaint seriously, and will investigate any alleged breach, including how it occurred, and how best to prevent future breaches (if relevant). You can contact us at privacy@getimpactly.com.

Additional Information

Cookies and tracking technologies

We and our marketing partners, affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. This use does not apply to Respondents.

We use cookies to remember users’ settings and preferences, and for session management. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Websites, but your ability to use some features or areas of our Websites may be limited.

We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our Websites or to display advertising based upon your web browsing activity also use Flash cookies and HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html. This use does not apply to Respondents.

We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here: http://preferences-mgr.truste.com/. Or if you are located in the European Union click here http://www.youronlinechoices.eu/. Please note this does not opt you out of being served all ads. You will continue to receive generic ads. This use does not apply to Respondents.

Social media widgets

Our Websites may include social media features or widgets, such as the Facebook Like or Share buttons. Use of these features may collect your IP address, detect which page you are visiting on our Websites, and set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third party providing these features.

Links to other websites

Our Websites may include links to other websites (for example, our Slack channel for people geeks). The privacy practices of those other websites may differ from Impactly’s privacy practices. If you submit personal information to any of those websites, your personal information is governed by their privacy policy. We encourage you to carefully read the privacy policy of any website you visit.

Testimonials

We display Customer or user testimonials and other endorsements on our Websites. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial or any other endorsement, please contact us at privacy@getimpactly.com.

Blog and forums

Our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To remove your personal information from our blog or community forum, please contact us at privacy@getimpactly.com. In some cases, we may not be able to remove your personal information, in such cases we notify you and explain why we are unable to fulfil your request.

Contact Details
Impactly
Email: privacy@getimpactly.com
47 Beideman
San Francisco, CA
94115

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